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Privacy Policy

Effective Date: January 1, 2015

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P4 Hospitality Group Privacy Policy

Effective Date: January 1, 2015
Company: P4 Hospitality Group
Website: www.thinkp4.com
Contact: sandra@thinkp4.com

 

1. Our Commitment to Privacy

P4 Hospitality Group respects the privacy, confidentiality, and trust of our clients, partners, prospects, vendors, and website visitors. We serve hospitality businesses, including independent restaurant groups, boutique hotels, hospitality operators, leadership teams, and service-based organizations. Because our work may involve sensitive operational, financial, team, guest experience, and business performance information, we are committed to handling information responsibly, securely, and only for legitimate business purposes.

 

This Privacy Policy explains how P4 Hospitality Group collects, uses, protects, shares, and retains information when you visit our website, communicate with us, download resources, attend events, purchase services, participate in assessments, or engage us for advisory, consulting, training, coaching, or strategic implementation services.

 

2. Information We May Collect

We may collect information directly from you, from your organization, through our website, through forms, during consultations, and through service delivery.

 

A. Business Contact Information

We may collect:

  • Name

  • Business name

  • Job title or role

  • Business email address

  • Phone number

  • Mailing address

  • Website URL

  • Social media or professional profile links

  • Event registration information

  • Meeting and consultation details

 

B. Client Business and Operational Information

As part of our advisory, consulting, training, or implementation work, clients may voluntarily provide information related to:

  • Business goals and strategic priorities

  • Revenue, profit, labor, cost, and performance data

  • Operating systems, workflows, and standard operating procedures

  • Guest experience standards and service models

  • Leadership structure and team responsibilities

  • Staffing, hiring, onboarding, and performance management practices

  • Training materials, manuals, checklists, playbooks, and internal documents

  • Customer journey, sales funnel, marketing, and client acquisition data

  • Technology platforms, tools, or process documentation

  • Challenges, risks, opportunities, and growth plans

We treat this information as confidential business information and use it only to provide services, improve client outcomes, and fulfill agreed-upon engagements.

 

C. Hospitality Guest or Customer Information

In certain engagements, a client may provide limited information related to their guests, customers, members, or patrons. This may include aggregated, anonymized, or sample information used for service experience analysis, customer journey design, operational improvement, or training purposes.

P4 Hospitality Group does not require clients to provide unnecessary personally identifiable guest information. Clients should remove, redact, or anonymize guest data whenever possible before sharing it with us.

 

D. Employee, Contractor, or Team Information

Clients may provide limited information about their employees, managers, contractors, or leadership teams for purposes such as training, onboarding, organizational development, role clarity, performance improvement, or leadership advisory work.

 

This may include:

  • Role titles and responsibilities

  • Team structure

  • Training status

  • Performance themes or development needs

  • Hiring, onboarding, or retention challenges

  • Leadership communication or workflow issues

 

We do not request highly sensitive employee information unless it is necessary for the specific engagement and appropriate under applicable law.

 

E. Payment and Transaction Information

If you purchase services, products, workshops, digital resources, or event registrations, we may collect transaction-related information such as:

  • Billing name and business information

  • Payment confirmation

  • Invoice details

  • Purchase history

  • Service agreement information

Payment card information may be processed by third-party payment processors. P4 Hospitality Group does not intentionally store full payment card numbers unless required and handled through a secure, compliant payment system.

 

F. Website, Technology, and Usage Information

When you visit our website or interact with our digital content, we may collect information such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Links clicked

  • Time spent on pages

  • Referral source

  • Form submissions

  • Email engagement data

  • Cookies or similar tracking technologies

 

This information helps us improve our website, marketing, client education, and user experience.

 

3. How We Use Information

P4 Hospitality Group may use information to:

  • Respond to inquiries and consultation requests

  • Deliver consulting, advisory, training, coaching, and implementation services

  • Prepare proposals, service agreements, invoices, and client materials

  • Conduct assessments, audits, strategy sessions, workshops, and training programs

  • Develop hospitality-specific recommendations, tools, playbooks, and action plans

  • Improve client operations, leadership systems, guest experience, profitability, and growth strategies

  • Send educational content, newsletters, resources, invitations, and business updates

  • Manage events, workshops, webinars, and client communications

  • Improve our website, offers, marketing, and service delivery

  • Maintain business records and comply with legal, tax, accounting, and contractual obligations

  • Protect against fraud, misuse, unauthorized access, or security incidents

  • Enforce agreements and protect the rights, safety, and property of P4 Hospitality Group, our clients, and others

We do not use client confidential information to benefit another client without permission.

 

4. Hospitality Client Confidentiality

P4 Hospitality Group recognizes that hospitality businesses may share sensitive information about operations, guest experience, staffing, profitability, vendor relationships, leadership challenges, and growth strategy.

We commit to:

  • Treating client business information as confidential

  • Using client information only for the purpose of delivering agreed-upon services

  • Avoiding unnecessary collection of sensitive guest, employee, or financial information

  • Recommending redaction or anonymization of guest and employee data when practical

  • Not selling client information

  • Not disclosing client strategies, systems, financials, or internal documents without permission

  • Limiting access to client information to authorized team members, contractors, advisors, or service providers who need it to perform their work

  • Taking reasonable steps to protect client files, records, and communications

 

Any additional confidentiality obligations may be included in a signed agreement, statement of work, nondisclosure agreement, or client engagement contract.

 

5. How We Share Information

P4 Hospitality Group does not sell client confidential information.

We may share limited information only with your permission as necessary with:

 

A. Service Providers

We may use trusted third-party providers to support our business operations, including:

  • Email marketing platforms

  • Customer relationship management systems

  • Scheduling tools

  • Payment processors

  • Cloud storage providers

  • Project management platforms

  • Event registration platforms

  • Website hosting and analytics providers

  • Accounting, legal, or administrative support providers

These providers are expected to use information only to provide services to us and to maintain appropriate safeguards.

 

B. Professional Advisors

We may share information with attorneys, accountants, consultants, insurance providers, or other professional advisors when reasonably necessary for legal, financial, contractual, or business purposes.

 

C. Legal or Compliance Requirements

We may disclose information if required to comply with applicable law, regulation, subpoena, court order, government request, or legal process, or if we believe disclosure is necessary to protect rights, safety, property, or prevent fraud or misuse.

 

D. Business Transfers

If P4 Hospitality Group is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

 

E. With Your Consent

We may share information for other purposes when you provide consent or direct us to do so.

 

6. We Do Not Sell Client Data

P4 Hospitality Group does not sell client confidential information, hospitality business data, guest lists, employee information, proprietary systems, or operational materials.

We do not sell personal information for monetary compensation. If our practices change in the future, we will update this Privacy Policy and provide any required choices or notices under applicable law.

 

7. Cookies and Online Tracking

Our website may use cookies, pixels, analytics tools, or similar technologies to understand website activity, improve user experience, measure marketing effectiveness, and deliver relevant content.

You may be able to control cookies through your browser settings. Disabling cookies may affect certain website features.

We may use analytics and marketing tools to understand how visitors interact with our website, emails, and digital resources. These tools may collect device, usage, and interaction information.

 

8. Email Marketing and Communications

If you subscribe to our email list, download a resource, register for an event, or request information, we may send you business, educational, promotional, or relationship-based communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

Even if you unsubscribe from marketing communications, we may still send transactional or service-related messages, such as invoices, appointment confirmations, client deliverables, contract notices, or important account-related information.

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9. Data Security

P4 Hospitality Group uses reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

These safeguards may include:

  • Password-protected systems

  • Limited access to client files and records

  • Use of reputable cloud-based business platforms

  • Secure payment processing through third-party providers

  • Internal confidentiality practices

  • Reasonable data retention and deletion practices

  • Staff or contractor access controls where applicable

No system can be guaranteed to be completely secure. Clients are responsible for using secure methods when transmitting sensitive information and for avoiding unnecessary disclosure of guest, employee, or confidential business data.

 

10. Client Responsibilities When Sharing Hospitality Data

To help protect guests, employees, and business operations, clients should:

  • Share only the information necessary for the engagement

  • Remove or redact guest names, payment details, personal identifiers, and sensitive employee information when possible

  • Avoid sending full payment card numbers, Social Security numbers, health information, or other highly sensitive information unless specifically required and securely transmitted

  • Confirm that they have the right to share any information provided to P4 Hospitality Group

  • Notify P4 Hospitality Group promptly if information was shared in error

  • Use secure platforms when exchanging sensitive materials

P4 Hospitality Group may request that unnecessary sensitive information be removed, replaced, redacted, or anonymized.

 

11. Data Retention

We retain information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing services

  • Maintaining business and client records

  • Complying with legal, tax, accounting, and contractual obligations

  • Resolving disputes

  • Enforcing agreements

  • Improving services and client experience

When information is no longer needed, we may delete, archive, anonymize, or securely dispose of it in accordance with our business practices and applicable requirements.

 

12. Client Materials, Tools, and Work Product

During an engagement, P4 Hospitality Group may create strategy documents, assessments, frameworks, tools, training materials, playbooks, checklists, implementation plans, and related work product.

Ownership, usage rights, confidentiality obligations, and restrictions related to client materials and P4 Hospitality Group intellectual property may be addressed in the applicable proposal, agreement, license, or statement of work.

Unless otherwise agreed in writing, P4 Hospitality Group does not publicly disclose client-specific work product, business results, internal challenges, financial data, or proprietary operational information without permission.

 

13. Testimonials, Case Studies, and Client Results

We may request permission to use testimonials, client feedback, case studies, success stories, or business results.

P4 Hospitality Group will not publish client names, logos, financial results, operational details, employee information, guest information, or identifiable case study details without appropriate permission.

When possible, we may use anonymized or generalized examples for educational, training, or marketing purposes.

 

14. Artificial Intelligence and Automation Tools

P4 Hospitality Group may use technology, automation, or AI-supported tools to assist with research, drafting, planning, content development, process mapping, training development, or operational analysis.

When using such tools, we aim to avoid entering unnecessary sensitive client, guest, employee, financial, or proprietary information. Where practical, we use anonymized, aggregated, or generalized information.

Clients should notify P4 Hospitality Group in writing if they have specific restrictions regarding the use of AI-supported tools, automation platforms, or third-party business applications during an engagement.

 

15. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request that we limit or restrict certain uses of information

  • Opt out of marketing communications

  • Request information about how we collect, use, or disclose personal information

  • Withdraw consent where processing is based on consent

To submit a privacy request, contact us at:

Email: sandra@thinkp4.com
Mailing Address: 1201 6th Ave W, Suite 100 Bradenton, Florida 34212sandra

We may need to verify your identity before fulfilling certain requests. We will respond as required by applicable law.

 

16. State-Specific Privacy Rights

Certain U.S. states provide additional privacy rights to residents. If applicable, P4 Hospitality Group will honor rights required by relevant state privacy laws.

These rights may vary depending on your state of residence, the nature of the information, our relationship with you, and whether legal exemptions apply.

If you believe you have state-specific privacy rights, please contact us using the information provided in this Privacy Policy.

 

17. Children’s Privacy

P4 Hospitality Group’s services are intended for business owners, executives, operators, leaders, professionals, and adult participants. We do not knowingly collect personal information from children under the age of 13.

If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.

 

18. Third-Party Links and Platforms

Our website, emails, resources, or client materials may include links to third-party websites, platforms, tools, or services. We are not responsible for the privacy practices, security, content, or policies of third parties.

You should review the privacy policies of any third-party platforms you use or access.

 

19. International Users

P4 Hospitality Group has offices in both Bradenton, Florida and Wheaton, Illinois. If you access our website or services from outside the United States, you understand that your information may be processed in the United States or other locations where our service providers operate.

By using our website or services, you acknowledge that privacy laws in those locations may differ from those in your jurisdiction.

 

20. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated version will be posted on our website with a revised effective date. Continued use of our website or services after changes are posted means you acknowledge the updated Privacy Policy.

 

21. Contact Us

If you have questions about this Privacy Policy or how P4 Hospitality Group handles information, please contact us:

P4 Hospitality Group
Email: sandra@thinkp4.com
Website: www.thinkp4.com
Mailing Address: 1201 6th W, Suite 100 Bradenton, Florida 34212

 

22. Plain-Language Privacy Commitment

At P4 Hospitality Group, we believe trust is part of operational excellence. Our clients rely on us to help improve leadership, service, systems, profitability, and hospitality performance. We respect the sensitivity of that work.

We do not sell client data.
We do not expose client strategy.
We do not misuse guest, employee, or operational information.
We collect only what we reasonably need to serve our clients well.
We protect clint information with care, discretion, and professionalism.

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